Customer Service Policy

We adhere to the fair, efficient and user-centered service principle, and provide standardized consulting, pre-sales, after-sales and problem-solving services for all global customers, ensuring equal service rights for every user.

Unified official communication is realized through the special contact page of the website. All service consultation, order questions, after-sales application, complaint feedback and other demands need to be submitted through the designated channel to ensure unified recording and orderly processing.

We implement standardized order service rules, including fast shipment arrangement, free logistics service and complete after-sales guarantee. All service links operate in accordance with unified institutional norms to ensure transparent and standardized service.

Complete return and refund services are provided in accordance with the official after-sales regulations. Our team will strictly abide by the specified processing cycle to handle user after-sales applications, and solve product and order problems for users in a timely manner.

All on-site transactions, service settlement and fund settlement adopt a unified currency standard. All service charging rules are open and transparent, without hidden consumption and additional arbitrary charges.

We will fully record every user's feedback and suggestions, and take it as an important basis for service optimization. The professional customer service team will reply to user messages in an orderly manner and solve service problems for users with a rigorous and responsible attitude.